Product experience review studio
Your product has a story. We show you how the customer actually hears it.
Most users never share detailed, honest feedback. Reviews are short, mixed, and often confusing. Analytics tell you what people did, not what it felt like. Even the next billion dollar idea can get dragged down by a handful of vague ratings.
Lense sits in the customer seat and walks through your product exactly as they would. You see what feels intuitive, what feels off, and where trust quietly breaks before it shows up in your metrics.
Useful for products at any stage, from early experiments to live, revenue generating releases.
Who you are building for and what is at stake
A one page brief that captures the bet you are making with this product and why it matters, so anyone on your team can enter the review with real context.
- Who the product is for, what problem it promises to solve, and where it sits in your roadmap.
- What we were asked to evaluate and what is intentionally out of scope.
- The key decision this review should unlock such as launch, refine, or rethink.
Lense sits in the customer seat before your product hits the public, so by the time this report lands you are no longer guessing what people will notice.
The problem with reviews
Most feedback looks like data. It rarely feels like truth.
And the few reviews we do get are rarely genuine or meaningful. They show a star rating, not the story behind it.
Anonymous user
very bad app! ruined my life
No context. No flow. No hint what went wrong or how to fix it. Just a score that drags down the average.
Anonymous user
good
Positive sentiment with no detail. It feels nice for the team, but it gives almost nothing to guide the next product decision.
Anonymous user
Works fine
A middle of the road score with no explanation. No flaws called out, no strengths highlighted, and no signal about what to change next.
The rating drops to 3.2 overnight. Nothing changed in the product, but now new customers hesitate, scroll past, or pick a competitor. Even if you've created the next billion-dollar idea, a handful of mixed reviews can bury it. And the worst part: there's no clue why it happened. Lense reveals the story behind the stars so your team never has to guess again.
Before launch
The safest time to fix the experience is before the first review appears.
Once customers start flowing in and reviews finally show up, you are no longer testing an idea. You are defending a live product. If that first wave of feedback is mixed or negative, the rating drops, trust slips, and there is no rewind button on the launch.
Lense gives you a chance to refine the product before that happens. We help you find the rough edges and trust breaks early, so when real customers arrive, their first impression matches the bet you are making.
If you wait for reviews
Launch, then hope the feedback is kind.
- First wave of reviews is public, permanent, and shapes how new customers see you.
- Mixed or negative ratings pull down an idea that might have billion dollar potential.
- You are reacting in public, not refining in private.
If you use Lense before launch
Fix the experience quietly, before ratings exist.
- A full walkthrough of the experience from the customer seat, before it hits the store.
- Clear list of what breaks trust and what already feels strong enough to ship.
- Launch with fewer surprises and a much higher chance that real reviews match your ambition.
Process
How Lense turns scattered moments into clear product insight
Every review follows the same core flow. We start with your goals, then live the product as a customer would, and finally turn that experience into a set of clear deliverables matched to the tier you choose.
Context
We begin with a short scoping conversation. You share what you are building, who it is for, and the decisions you need to make. We also confirm the product category and tier so the depth of the review matches the size of your launch.
Experience
We go through the product exactly as a real customer would. Same assumptions, same constraints, same unanswered questions. We capture every high point, hesitation, and subtle trust break that would never show up in analytics.
Deliverables
You receive a set of structured PDFs: the core Lense Review Report plus, ad and website reviews, a solutions list and improvement roadmap, competitor analysis, and market viability analysis. Each one explains what happened, why it matters, and exactly what to fix or protect next.
Who it is for
Lense is built for teams who want clarity before it becomes expensive.
Early stage builders
When every release is a learning opportunity and you need to know how the experience actually lands before you commit more time, money, and reputation.
Growing products
When traction is real but activation or retention feel softer than they should. You suspect the experience is in the way and you want clarity, not vibes.
Established teams
When teams are shipping fast and have too much internal context. Lense brings a neutral outside view that reveals what your users actually feel.
Ready to see your product the way a customer does?
Share a bit about your product and what you want to understand better. We will follow up with timing, pricing, and a simple path to get a Lense Review Report in your hands.